Guarantee/Return Policy

At, we know that your favorite photos are more than just pictures. They're a reflection of your life, your loves, and your memories. That's why we take the time to turn each one of them into a work of art. Whether it's a wedding photo, a baby picture, or just a snapshot of your favorite memories, we'll help you to preserve those memories in a way that you can enjoy for years to come. So what are you waiting for? Pick your favorite photo and let us turn it into a masterpiece!


Our Service Highlights


  • We Offer 100% Refund If You Are Not Satisfied!

It's safe to say that we have a lot of faith in our artists and our quality control procedures. In order to ensure your complete satisfaction, we provide a 100% money-back guarantee.

Please note that refund requests can be made any time during the Order Process, up to and including 30 days after delivery.


  • Unlimited Revisions or Money back Guarantee

Our service is the best in the business, and we're not afraid to back it up. We provide unlimited revisions. That means if you don't like the finished product, we'll repaint it or adjust it until you do. We're committed to providing the highest quality product and service possible, and our customer satisfaction guarantee proves it. So if you're looking for a hand painted work of art, look no further than our studio. We'll make sure you're happy with the finished product.


  • Smooth Refund Process

Our 100% refund process for our hand painting service is smooth as silk! If you're unhappy with your purchase, contact us within 14 days, and we'll give you a full refund, no questions asked. If you would like a replacement, we would be happy to provide one for you and arrange a pickup for the faulty product. We want you to be satisfied with your purchase and will do whatever it takes to make that happen. So please sit back, relax, and let our talented artists do their magic!


Terms and Conditions:

 Please contact us at if you have any questions about refunds or cancellations. The following terms and conditions apply to all refunds and cancellations:

  •  A return request must be sent to within 14 days after delivery if the consumer is dissatisfied with the product's quality.


In the event of a return, the following situations are covered:

  •  You have the option of getting a new artwork or a full refund if you're not happy with your purchase. Because the painting is a personalized product, it will have no value once you return it to us, and the artist's compensation depends on how much money they make from their portraiture.
  • Any money you spent for a damaged frame is refunded to you.
  • If our courier partner loses the item, you will receive a full refund.
  • For express service, we will refund the price you paid for express service if the painting is not delivered within 15 Business Days.
  • Please be aware that if you require more than five adjustments to the Photoshop/preview, the delivery date may be pushed back. 
  • Customers should expect a refund to appear in their bank accounts within five to seven working days.
  • A shop credit is given to customers who may need a replacement, which is taken from the price of the new product at checkout.


Returns Eligibility:

  • We'll pick up your painting if you submit a Return Request. The product must be returned in its original packaging and in the same condition in which it was purchased.
  • To ensure that the painting meets quality standards, no aspect of it should be interfered with.
  • In order to be eligible for a refund, you must not submit a complaint against the bank that accepted the payment.
  • Please note that in order for your return to be processed, the request must be made within 30 days of the item's delivery.
  • Due to the high number of false claims, customers who make more than two returns in 365 days are ineligible for a third one.
  • Gift certificates are not eligible for a refund or exchange.


Additional TOS

  • Only can determine whether a return request is valid or not.
  • The consumer is responsible for returning the faulty painting in the event of a return or replacement.
  • When a product is returned or replaced, will conduct a quality check and issue a refund or replace the item.


Begin Your Order Right Away!